Exclusions
Removal and Re-installation Costs: The cost of removing, refitting, reinstalling, or accessing products at the end user's property is excluded from this guarantee
Accidental Damage or Misuse: Damage caused by accident, misuse, abuse, neglect, improper operation, impact, alteration, or vandalism.
Normal Wear and Tear: Deterioration resulting from normal use, ageing, fading, discolouration, stretching, or cosmetic changes that do not affect the performance of the product.
Improper Installation or Maintenance: Defects or damage resulting from installation, adjustment, repair, cleaning, or maintenance that has not been carried out in accordance with the manufacturer's instructions.
Environmental and External Factors: Damage caused by exposure to excessive moisture, condensation, corrosive environments, extreme temperatures, pollution, fire, flood, storms, or other events outside the manufacturer's control.
Third-Party Modifications: Products that have been modified, adapted, repaired, or altered by any person not authorised by the manufacturer.
Consequential or Indirect Losses: Any indirect, incidental, special, or consequential loss, including loss of use, inconvenience, business interruption, or any associated costs arising from a product defect.
Product Replacement
Shade variation on replacement product: Where a product is replaced under warranty, the replacement product may differ in shade and texture from the original product due to the natural ageing, fading, wear or environmental exposure. Such differences shall not be considered as a claim and do not constitute grounds for replacement of additional products on the same order.
Discontinued Fabric Replacement: Where the original fabric has been discontinued and is no longer available, any replacement product supplied under this warranty will be manufactured using the closest available fabric and specification. Where the affected product is installed adjacent to another product manufactured in the same fabric, and a noticeable mismatch would result from replacing only the defective product, we, at our discretion, may replace the adjacent product(s) in the same fabric to maintain a consistent appearance.
Repair Before Replacement: For claims relating to the operation or performance of the shade, we reserve the right to inspect, adjust, service, repair, or replace a defective component before considering full product replacement. Replacement of the complete product will be provided where a repair is not possible.
If you ever need help with your Luxaflex® product, simply get in touch with the dealer where you made your purchase.
